Thank you for shopping with OBM Distribution. This Payment & Shipping Policy applies to products purchased directly from OBM Distribution ("OBM Distribution," "OBM," "we," "us," or "our"). By placing an order or making a purchase directly from OBM Distribution, you agree to this Policy together with our other applicable website policies and terms.
Payment Methods
OBM Distribution currently accepts:
• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Prepaid company check
• Personal check
• Cashier's check
• Certified check
• Money order
• Wire transfer, when arranged with OBM Distribution
Payments must be made in U.S. currency unless OBM Distribution expressly agrees otherwise. PayPal and other payment-processing services may be used where available.
Check, Prepaid, and Wire Payments
Orders paid by personal check, company check, cashier's check, certified check, money order, or other prepaid method may take longer to process. OBM Distribution may wait until payment has cleared and funds have been verified before releasing an order for shipment due to the risk of fraudulent, counterfeit, returned, or otherwise invalid payments.
Please contact OBM Distribution for wire-transfer instructions when paying by bank wire.
Credit Card Orders
Credit card orders are carefully processed to help protect cardholders and OBM Distribution against unauthorized or fraudulent transactions. We may verify information associated with an order, including the cardholder's billing address, telephone number, or other transaction details, with the card issuer, payment processor, or fraud-prevention provider.
OBM Distribution may request additional verification where reasonably necessary before accepting or shipping an order. Depending on the financial institution or payment method, an authorization or temporary pending amount may appear before a transaction is finalized.
OBM Distribution will not intentionally collect final payment for merchandise we know cannot be supplied, subject to payment authorizations, settlement timing, and procedures used by the applicable payment provider.
Order Acceptance
Receipt of an order confirmation does not necessarily constitute final acceptance of an order. OBM Distribution may, to the extent permitted by law, decline, hold, or cancel an order because of:
• Payment-verification issues.
• Suspected fraud or unauthorized activity.
• Product unavailability.
• Incorrect product or pricing information.
• Shipping restrictions.
• Order errors.
• Other circumstances reasonably preventing fulfillment.
If payment has already been collected for merchandise that cannot be supplied, the applicable amount will be refunded.
Processing Time
Orders are generally processed within approximately 24 to 48 hours, provided the merchandise is in stock, payment has been received or successfully verified, and no additional order verification is required.
OBM Distribution does not guarantee same-day shipping. Orders ordinarily are not processed or shipped on Saturdays, Sundays, or recognized holidays. Most in-stock orders ship within approximately one to two business days after the order is received and payment requirements have been satisfied.
Special-order, custom, personalized, or made-to-order products may require additional processing or production time.
Processing time is separate from carrier transit or delivery time.
Shipping
OBM Distribution uses UPS, FedEx, OnTrac, and other common or freight carriers as appropriate for the order. Carrier selection may depend on product size, weight, destination, service level, or other shipment characteristics.
Many carriers used by OBM Distribution do not deliver to P.O. Boxes. Customers must provide a valid physical shipping address whenever required by the selected carrier or shipping method.
Shipping Charges
Shipping charges may be based on:
• Package weight.
• Package dimensions or volume.
• Shipping destination and ZIP Code.
• Number of products ordered.
• Number of cartons or packages required.
• Selected carrier and service level.
• Special handling, freight, residential, inside-delivery, address-correction, or other carrier requirements.
Where stated or applicable, shipping charges may include insurance against qualifying loss or damage up to the applicable value of the shipment. Additional charges may apply when special services are requested by the customer or required to complete delivery.
Delivery Estimates and Delays
Any processing, shipment, transit, or delivery date provided by OBM Distribution is an estimate unless expressly stated otherwise. Actual shipping and delivery times may be affected by product availability, payment or credit verification, order volume, carrier schedules, weather, holidays, transportation interruptions, supply-chain conditions, or other circumstances outside OBM Distribution's reasonable control.
OBM Distribution will maintain a reasonable basis for any stated shipment timeframe. If we learn that we cannot ship within the applicable promised timeframe, we will provide any delay notice, cancellation option, consent request, or refund required by applicable law.
Delayed, Backordered, or Unavailable Merchandise
OBM Distribution does not intentionally offer merchandise as available when we know it cannot be supplied. Nevertheless, an inventory discrepancy or unexpected availability issue may occasionally occur because, for example, the final unit has already been sold, an item is discovered to be damaged or unsaleable, or actual inventory differs from recorded inventory.
If an order cannot be shipped within the applicable promised timeframe, OBM Distribution may notify the customer of the delay and, as required by applicable law, provide an option to consent to the revised shipment time or cancel the affected item or order for a prompt refund.
Where appropriate and with the customer's agreement, OBM Distribution may also offer an available substitute or allow the customer to remain on backorder if the merchandise is expected to become available. A customer who agrees to an indefinite delay may cancel at any time before shipment.
If OBM Distribution determines that the merchandise cannot be supplied, or if the customer does not consent to a delay where consent is required, the affected item or order will be canceled and refunded in accordance with applicable law.
Inventory Discrepancies
OBM Distribution will not knowingly charge a customer for merchandise that we know cannot be supplied. If an inventory discrepancy prevents fulfillment after payment has been collected, OBM Distribution will refund the amount collected for the unavailable merchandise together with applicable taxes and, where required or appropriate, shipping, handling, insurance, or other charges attributable to the unshipped merchandise.
Canceling or Changing an Order
If you need to cancel or change an order, contact OBM Distribution immediately. There is no OBM Distribution cancellation fee for an order that can successfully be canceled before fulfillment or shipment begins.
We cannot guarantee cancellation or modification after an order has entered fulfillment, has been produced or customized, has been packed, has been tendered to a carrier, or otherwise has begun shipment. If an order has already shipped, the Returns & Refunds Policy applies.
Custom, personalized, made-to-order, and special-order products may not be cancelable after production or customization has begun. Any product-specific cancellation restriction will be disclosed where applicable.
Order Tracking
Tracking information is generally emailed after an order ships, Monday through Friday, when tracking is available from the carrier. Customers may also obtain available tracking information by logging into their OBMDistribution.com account or contacting OBM Distribution Customer Service.
Tracking information ordinarily becomes available within approximately 24 to 48 hours after shipment, although carrier systems may require additional time before the tracking number becomes active.
Lost, Damaged, or Delivery-Issue Shipments
Customers should notify OBM Distribution promptly if an order arrives visibly damaged, contains the wrong merchandise, or appears lost in transit. Please retain the shipping carton, packaging materials, labels, and damaged merchandise and provide photographs or other information reasonably requested to evaluate the issue or pursue a carrier claim. Damage claims and carrier remedies may be subject to carrier-imposed deadlines.