Thank you for shopping with OBM Distribution. This Returns & Refunds Policy applies to eligible products purchased directly from OBM Distribution. Products purchased from another retailer, dealer, marketplace seller, third-party website, or other seller ordinarily must be returned through the seller from whom they were purchased unless OBM Distribution expressly agrees otherwise.
Standard 30-Day Return Request Period
Unless a product-specific exception applies, an eligible customer who is not satisfied with a purchase may request an exchange or refund within 30 days after delivery.
A return request must be made within the applicable 30-day period. Issuance of a Return Merchandise Authorization ("RMA") number does not by itself constitute receipt, acceptance, or approval of the return.
Condition Required for Standard Returns
Standard discretionary returns must be:
• New.
• Unused.
• Unopened.
• In original condition.
• In the original manufacturer or retail packaging.
• Accompanied by the original invoice or other acceptable proof of purchase.
• Complete with all original accessories, manuals, cables, parts, documentation, inserts, and other components originally supplied with the product.
Unless the return is based on a verified defect, shipping damage, receipt of an incorrect item, or another circumstance for which a different remedy applies, a product that has been opened, used, installed, damaged, altered, or materially removed from its original condition may be ineligible for a discretionary return.
A restocking fee of up to 20% may apply, depending on the product and circumstances of the return. OBM Distribution may waive or reduce the restocking fee where the return results from a verified defect, shipping damage, receipt of an incorrect product, or an error attributable to OBM Distribution.
Return Merchandise Authorization Required
All returns require a valid RMA number before shipment. An RMA may be requested by contacting OBM Distribution Customer Service by phone, fax, email, or another return method made available on the website.
Issuance of an RMA does not guarantee approval of a refund, credit, or exchange. Returned merchandise remains subject to inspection and verification after receipt. Unauthorized returns may be refused.
RMA Return Period
Once an RMA is issued, the authorized merchandise must be returned promptly and must be received by OBM Distribution within 30 days after issuance of the RMA, unless OBM Distribution provides different written instructions.
If the merchandise is not received within that period, the RMA may expire and a new authorization may be required. Expiration of an RMA does not extend the original return eligibility period or create a new right of return.
How to Return an Authorized Product
1. Package the merchandise securely in accordance with the return instructions.
2. Include the required documentation and proof of purchase.
3. Clearly place the RMA number on the outside shipping parcel or return label.
4. Do not write, tape, mark, or place shipping labels directly on the product's retail packaging unless instructed to do so.
5. Ship the parcel using a reputable carrier with tracking and proof of delivery. UPS, FedEx, or USPS with tracking or delivery confirmation are recommended where appropriate.
6. Retain the tracking number and proof of shipment until the return is completed.
Return Shipping Costs
Except where OBM Distribution agrees otherwise or applicable law requires otherwise:
• Original shipping charges are generally non-refundable for discretionary returns.
• Return shipping costs are generally the customer's responsibility for discretionary returns.
• Returns must be shipped freight prepaid unless OBM Distribution provides a prepaid label or written instructions otherwise.
• COD and freight-collect returns will not be accepted.
If a return results from a verified defect, shipping damage, receipt of an incorrect product, or another error attributable to OBM Distribution, OBM Distribution may provide a prepaid return label, reimburse reasonable return shipping, or otherwise arrange return transportation as appropriate.
Inspection and Refund Processing
Return processing begins after the merchandise reaches our warehouse. Refunds or credits are not issued merely because an RMA was created or the customer shipped the package.
Returned merchandise may be inspected to confirm product identity, purchase eligibility, physical condition, whether the product was opened or used, completeness, original packaging and accessories, applicable serial numbers or UPC information, and compliance with this Policy.
After a return is received, inspected, and approved, OBM Distribution will process the applicable exchange, refund, or account credit. Refunds will generally be issued to the original payment method where reasonably possible. The time required for a processed refund to appear in the customer's account is determined in part by the bank, credit card issuer, PayPal, Shopify, or other payment provider and may vary.
Products Not Eligible for Standard Return
Unless otherwise required by law or expressly approved by OBM Distribution, the following are not eligible for standard return:
• Products not purchased directly from OBM Distribution, unless OBM Distribution expressly agrees otherwise.
• Products returned without a valid RMA.
• Products lacking the original invoice or acceptable proof of purchase.
• Products that have been opened, used, installed, damaged, altered, or are otherwise not in the required return condition, unless the return is based on a qualifying defect or another applicable exception.
• Products missing original packaging, accessories, retail box, manuals, cables, parts, inserts, or other items originally supplied.
• Products with removed UPC codes.
• Products with removed, altered, or defaced serial numbers where applicable.
• Products exhibiting customer-caused physical damage or misuse.
• Products for which a mail-in rebate has already been submitted.
• Products identified as final sale or non-returnable.
• Special-order products identified as non-returnable.
• Custom, personalized, made-to-order, or customer-specific products, including applicable custom mat products, except as stated below.
Custom and Made-to-Order Mat Products
Custom, personalized, printed-to-order, cut-to-order, made-to-order, or otherwise customer-specific mat products are FINAL SALE and are not eligible for return, exchange, or refund because the product is produced specifically for the customer's order, except where required by law or where OBM Distribution verifies:
• A manufacturing defect.
• A defect in materials or workmanship.
• A production error by OBM Distribution or its manufacturer.
• Receipt of an incorrect product or materially incorrect customization.
• Shipping damage.
• Another condition for which applicable law requires a remedy.
A change of mind, dislike of an approved design, customer-provided spelling or artwork error, incorrect measurements or specifications supplied by the customer, normal variations in color or material within reasonable production tolerances, ordinary wear, expected outdoor weathering, misuse, improper cleaning, or damage occurring after delivery is not ordinarily considered a manufacturing or workmanship defect.
Customers should inspect custom mat products promptly upon delivery. Visible shipping damage, an incorrect product, or an obvious production error should be reported as soon as reasonably possible and preferably within five business days after delivery. A claimed manufacturing or workmanship defect should be reported within 30 days after delivery, unless a longer written warranty specifically applies.
OBM Distribution may require photographs, measurements, packaging images, the order confirmation, approved artwork or design, and other information reasonably necessary to evaluate a claim. If the claim is verified, OBM Distribution may, as appropriate and subject to applicable law, repair or remake the product, provide a replacement, or issue a refund or credit.
Physical Damage and Shipping Damage
Customer-caused physical damage may void return eligibility and may also affect warranty coverage. Shipping damage should be reported promptly so OBM Distribution can determine the appropriate procedure and, where applicable, pursue a carrier claim. Customers should retain the packaging and photograph visible damage whenever practical.
Manufacturer Warranties
Products sold by OBM Distribution may carry a manufacturer's limited warranty or other warranty, depending on the product and manufacturer. Warranty coverage is separate from OBM Distribution's standard return policy. Special-order, custom, and certain other products may have different return or warranty conditions.
For Breo-branded products, customers should also review the applicable Breo limited warranty and warranty-service information.
Mail-In Rebate Policy
A product associated with a mail-in rebate is generally no longer eligible for a standard return to OBM Distribution once the rebate has been submitted or filed, except where otherwise required by law.
Before submitting a rebate, customers should confirm that the product functions properly and that they intend to keep it. Products with removed UPC codes or serial-number information required for a rebate may need to be serviced directly through the applicable manufacturer if subsequently found to be defective.
Our Commitment
OBM Distribution will make every reasonable effort to address legitimate customer concerns and satisfy our customers' needs while applying return procedures fairly and consistently.