OBM Distribution takes privacy seriously and is committed to handling personal information responsibly. This Privacy Policy explains how OBM Distribution ("OBM Distribution," "OBM," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit or use our website, create an account, place an order, contact us, request support, or otherwise interact with OBM Distribution.
Our online store is powered by Shopify. Shopify provides the e-commerce platform that enables us to offer products and services to you and may process personal information in connection with your use of our store. Other service providers may also process information as necessary to operate our business and complete transactions.
Information We Collect
Depending on how you interact with us, we may collect:
• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Account information associated with your OBM Distribution account.
• Order and transaction information, including products purchased, order history, returns, refunds, exchanges, and warranty or support requests.
• Payment and billing information needed to process or verify a transaction. Depending on the payment method, payment information may be collected or processed by Shopify, PayPal, financial institutions, card networks, or other payment providers.
• Communications you send to us, including customer-service inquiries and information supplied in connection with a return, refund, warranty claim, or product-support request.
• Device, browser, network, and technical information generated when you visit or use our website, such as IP address, device identifiers, browser type, cookie identifiers, and information about how you interact with the site.
• Information collected through cookies, pixels, tags, analytics tools, or similar technologies, subject to the settings and privacy choices available to you.
How We Use Personal Information
We may use personal information to:
• Process, verify, and fulfill orders.
• Process payments, returns, exchanges, refunds, and credits.
• Provide order confirmations, shipping notices, tracking information, and service communications.
• Communicate about inventory availability, backorders, substitutions, delays, or other transaction-related matters.
• Create, maintain, and service customer accounts.
• Respond to questions and customer-service requests.
• Provide product support and administer warranty claims.
• Detect, investigate, prevent, and address fraud, misuse, unauthorized transactions, security incidents, and other unlawful activity.
• Maintain, operate, analyze, secure, and improve our website, services, and business operations.
• Comply with legal, regulatory, tax, accounting, recordkeeping, and other lawful obligations.
• Send information about products, special offers, promotions, deals, and pricing where permitted by law and consistent with your communication preferences.
Shopify and Other Service Providers
Because our online store is powered by Shopify, information you submit through our store may be transmitted to and processed by Shopify in order to provide the e-commerce platform and related services. Depending on the Shopify features enabled for our store, Shopify may also process information relating to browsing activity, device information, transactions, fraud prevention, analytics, personalization, store performance, and advertising or targeted advertising.
We may also disclose or make information available to service providers and business partners when reasonably necessary to operate our business or complete a transaction. These may include payment processors, financial institutions, shipping and freight carriers, fulfillment providers, website and hosting providers, customer-service providers, fraud-prevention providers, analytics and marketing providers, manufacturers, authorized distributors, and warranty-service providers.
For example, we may provide your name and shipping address to a carrier delivering your order, transmit payment-related information to a payment processor or financial institution, or provide purchase and product information to a manufacturer when necessary to evaluate or process a warranty or support claim.
Sale or Sharing of Personal Information
OBM Distribution does not sell customer personal information for money.
Certain privacy laws use terms such as "sell," "share," or "targeted advertising" more broadly than an ordinary monetary sale. Depending on the technologies and Shopify features used by our store, some disclosure or processing of personal information for advertising, analytics, or cross-context behavioral advertising may be considered a "sale," "sharing," or "targeted advertising" under applicable law.
Where required by applicable law, OBM Distribution will provide an appropriate method for eligible consumers to opt out of such processing. If our Shopify store provides a "Your Privacy Choices," "Do Not Sell or Share My Personal Information," or similar data-sharing opt-out page, eligible consumers may use that page to exercise applicable opt-out rights. We also honor legally required browser-based opt-out preference signals, such as Global Privacy Control, when applicable and supported by our store configuration.
Cookies, Pixels, and Similar Technologies
OBM Distribution, Shopify, and service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate and secure the website, remember preferences, maintain sessions, process checkout, prevent fraud, understand website activity, improve performance, personalize content, and, where applicable, support advertising and marketing.
Our Shopify store may provide a cookie-preference tool or banner that allows visitors in applicable locations to manage certain categories of cookies or tracking technologies. Some technologies are necessary for the website to function and may not be optional.
Third-party applications or integrations installed on our website may use their own cookies, pixels, or similar technologies. Where required, OBM Distribution will configure available consent and opt-out tools so applicable choices are communicated to Shopify and properly integrated third-party services. Customers can also adjust certain cookie settings through their web browser, although disabling cookies may affect website functionality.
How We Disclose Information
We may disclose personal information:
• To Shopify and other vendors or service providers that help us operate our website and business, process transactions, prevent fraud, provide analytics, communicate with customers, or deliver products and services.
• To manufacturers, authorized distributors, or warranty-service providers when reasonably necessary for product support, warranty administration, replacement, repair, or related services.
• To shipping, freight, logistics, and fulfillment providers to deliver orders and manage shipping issues.
• To financial institutions, card networks, PayPal, Shopify, or other payment processors in connection with payment processing, verification, disputes, or fraud prevention.
• To professional advisers, insurers, auditors, or other persons where reasonably necessary for legitimate business, legal, tax, accounting, or compliance purposes.
• When required or permitted by applicable law, court order, subpoena, legal process, or lawful governmental request.
• When reasonably necessary to investigate or prevent fraud, misuse, security incidents, unlawful activity, or threats to the rights, property, or safety of OBM Distribution, our customers, or others.
• In connection with a merger, acquisition, financing, restructuring, sale of assets, change of control, bankruptcy, or similar business transaction, subject to applicable law.
Payment Security
OBM Distribution uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. Transactions may be protected through encrypted connections and security measures provided by Shopify, PayPal, financial institutions, and other payment-service providers.